Shipping Policy
How long will my order take to arrive?
Our standard delivery time within Pakistan is 3 to 6 working days. At Dermamage, we aim to process and dispatch your order within 24 hours after it is confirmed. Please ensure that you are reachable on the contact number provided at checkout so our rider can contact you when needed.
Note:
Delivery timelines may vary due to weather conditions, political disturbances, courier load, or any unforeseen circumstances.
What are the delivery charges?
Free Shipping on all orders above PKR 2499.
For orders below PKR 2499, a nominal delivery fee will be applied.
How do I track my order?
Once your order has been dispatched, you will receive an SMS or email containing your tracking number. You can use this number to track your parcel through our courier partner’s website or helpline.
How many delivery attempts will be made?
Our courier partner will make three delivery attempts. If you're unable to receive the parcel on the first attempt, the rider will try again the next working day.
What could cause a delay in my order delivery?
Delivery may be delayed due to:
- High order volume
- Weather or road conditions
- Political situations
- Courier load
- Unforeseen operational issues
However, the Dermamage team will always try its best to keep you informed and assist you in case of any delays.