MAGE-NZ Niacinamide serum

• Brightens dull complexion and evens out skin tone.
• Controls excess sebum & minimizes the appearance of pores.
• Improves skin texture for a smoother, refined look.
• Strengthens skin barrier & reduces sensitivity.
• Targets dark spots, blemishes & post-acne marks.
• Leaves skin soft, hydrated, and balanced throughout the day.

• Apply after cleansing and before moisturizer.
• Use 2–3 drops of the serum and gently massage onto the face and neck.
• Use twice daily, AM & PM.
• For daytime use, follow with sunscreen for best results.
• Suitable for layering with most actives (avoid using with Vitamin C at the same time if you have very sensitive skin).

• Niacinamide (Vitamin B3): A multi-benefit brightening active that helps even out skin tone, minimize pores, soften texture, and support a stronger, healthier skin barrier.
• Dimethyl Isosorbide: A highly efficient ingredient that enhances penetration and boosts the performance of active components, ensuring better absorption and visible results.
• Zinc PCA: Known for its oil-balancing and soothing properties, it helps regulate sebum, reduce shine, and calm irritated or acne-prone skin.
• Methylpropanediol: A gentle humectant that improves product absorption while providing lightweight hydration and helping the skin feel soft and refreshed.
• Caprylyl Glycol: A skin-conditioning agent that hydrates and softens the skin while supporting product stability and long-lasting moisture.
• Hydroxypropyl Methylcellulose: A plant-derived thickener that gives the serum its smooth, silky texture while helping maintain consistency and spreadability.

1. What is Your Return & Exchange Policy? We accept returns or exchanges only if the product delivered is damaged, defective, or different from what you ordered. To initiate a return or exchange, please contact our customer care team within 24 hours of receiving your order. When reaching out, kindly attach: Clear photos of the product received A picture of your invoice Your Order ID You may contact us through email, WhatsApp, or our Contact Us page. Important: Requests made after 24 hours of delivery cannot be accepted. Please do not discard the product or its packaging, as they may be required for the return process. Items Received in Unsatisfactory Condition If any item in your order appears damaged or not up to standard, please report it within 24 hours of delivery. Provide the following: Your order number Photos clearly showing the issue Packing slip / Invoice This helps us verify the problem and process your request smoothly. Exchange Limitations Products ordered online cannot be exchanged at physical retail stores. Returns and exchanges apply only to orders delivered within Pakistan (unless otherwise specified). How to Report a Defective Item If you receive a defective item, Dermamage will arrange a pickup through our courier partner. Pickup date and timings will be shared with you beforehand. To process your claim, please provide: Photographic evidence of the defective item Image of the invoice Courier airway bill (if applicable) Once the item is received in its original packaging, a replacement will be issued as per the invoice details. Note: The complaint escalation window is 24 hours from the time the product is delivered. Claims made after this period sadly cannot be facilitated. Packaging Requirements For smooth processing, the product must be returned in the same packaging it was delivered in. If the original packaging is missing or damaged due to customer handling, additional handling costs may apply. Refund Eligibility Refunds are issued only in cases where: The product is out of stock and cannot be replaced The product delivered is proven defective or incorrect Dermamage determines that a refund is the appropriate resolution Refunds are processed through the original payment method. Processing time may vary depending on your bank or payment provider. Non-Returnable Items For hygiene and safety reasons, the following cannot be returned or exchanged (unless damaged or incorrect upon arrival): Opened or used skincare products Products without original packaging Items bought on sale or during promotional campaigns