Mage-Hydra Moisturizing Cream

MAGE-HYDRA is a concentrated moisturising cream that helps prevent dryness and maintain the skin's protective barrier. Suitable for daily use on both face and body, it provides long-lasting hydration essential for dry skin and harsh climates. Its rich, non-greasy texture absorbs easily, leaving the skin soft and comfortable. Gentle and effective for all skin types, MAGE-HYDRA can be used by both adults and children. 

Apply to affected areas as often as needed, especially after bathing, showering, shaving, or exposure to harsh conditions.

How long will my order take to arrive? Our standard delivery time within Pakistan is 3 to 6 working days. At Dermamage, we aim to process and dispatch your order within 24 hours after it is confirmed. Please ensure that you are reachable on the contact number provided at checkout so our rider can contact you when needed. Note: Delivery timelines may vary due to weather conditions, political disturbances, courier load, or any unforeseen circumstances. What are the delivery charges? Free Shipping on all orders above PKR 2499. For orders below PKR 2499, a nominal delivery fee will be applied. How do I track my order? Once your order has been dispatched, you will receive an SMS or email containing your tracking number. You can use this number to track your parcel through our courier partner’s website or helpline. How many delivery attempts will be made? Our courier partner will make three delivery attempts. If you're unable to receive the parcel on the first attempt, the rider will try again the next working day. What could cause a delay in my order delivery? Delivery may be delayed due to: High order volume Weather or road conditions Political situations Courier load Unforeseen operational issues However, the Dermamage team will always try its best to keep you informed and assist you in case of any delays.

1. What is Your Return & Exchange Policy? We accept returns or exchanges only if the product delivered is damaged, defective, or different from what you ordered. To initiate a return or exchange, please contact our customer care team within 24 hours of receiving your order. When reaching out, kindly attach: Clear photos of the product received A picture of your invoice Your Order ID You may contact us through email, WhatsApp, or our Contact Us page. Important: Requests made after 24 hours of delivery cannot be accepted. Please do not discard the product or its packaging, as they may be required for the return process. Items Received in Unsatisfactory Condition If any item in your order appears damaged or not up to standard, please report it within 24 hours of delivery. Provide the following: Your order number Photos clearly showing the issue Packing slip / Invoice This helps us verify the problem and process your request smoothly. Exchange Limitations Products ordered online cannot be exchanged at physical retail stores. Returns and exchanges apply only to orders delivered within Pakistan (unless otherwise specified). How to Report a Defective Item If you receive a defective item, Dermamage will arrange a pickup through our courier partner. Pickup date and timings will be shared with you beforehand. To process your claim, please provide: Photographic evidence of the defective item Image of the invoice Courier airway bill (if applicable) Once the item is received in its original packaging, a replacement will be issued as per the invoice details. Note: The complaint escalation window is 24 hours from the time the product is delivered. Claims made after this period sadly cannot be facilitated. Packaging Requirements For smooth processing, the product must be returned in the same packaging it was delivered in. If the original packaging is missing or damaged due to customer handling, additional handling costs may apply. Refund Eligibility Refunds are issued only in cases where: The product is out of stock and cannot be replaced The product delivered is proven defective or incorrect Dermamage determines that a refund is the appropriate resolution Refunds are processed through the original payment method. Processing time may vary depending on your bank or payment provider. Non-Returnable Items For hygiene and safety reasons, the following cannot be returned or exchanged (unless damaged or incorrect upon arrival): Opened or used skincare products Products without original packaging Items bought on sale or during promotional campaigns